Frequently Asked Questions
What is Laia Health?
Laia Health is a healthcare company focused on Travel Health, providing online and in-person medical care for travelers, expatriates, and people on the move.
How does online medical care work?
Online care is provided through telemedicine, via video or phone call, after scheduling. The physician evaluates the clinical condition, provides medical guidance, and, when appropriate, may prescribe medications or issue medical documents.
Does Laia Health offer in-person medical care?
Yes. In addition to telemedicine, Laia Health also offers in-person medical care, currently available only in the city of Rio de Janeiro.
Do you issue medical prescriptions?
Yes. Medical prescriptions valid throughout Brazil may be issued or renewed after a medical evaluation, when clinically indicated, in accordance with current regulations.
Does Laia Health issue medical certificates and reports?
Yes. We issue medical certificates and clinical reports whenever clinically indicated, including for submission to insurance companies or employers. We also provide invoices when requested by travel insurance companies.
What types of health conditions can be treated?
We treat low-complexity and non-emergency medical conditions. For more details, please visit
Conditions We Treat
.
Severe or emergency cases must be referred to a hospital or emergency service.
Does Laia Health provide emergency care?
No. We do not provide emergency care. In serious situations, please seek an emergency service or call 192 (SAMU).
How can I schedule an appointment?
Appointments are scheduled through Laia Health’s WhatsApp, quickly and easily.
Click here to schedule your appointment.
Where is Laia Health located?
Laia Health is based in Rio de Janeiro, offering digital services and in-person care according to availability.
How can I contact Laia Health?
You can contact us via WhatsApp:
+55 33 9824-5469
or by sending us an email through our
contact page
.
